نوع مقاله : مقاله پژوهشی
نویسندگان
1 دکتری مدیریت ورزشی، آموزش و پرورش خراسان رضوی
2 دانشیار مدیریت ورزشی دانشگاه تهران
3 استاد مدیریت ورزشی دانشگاه مازندران
4 دانشیار مدیریت ورزشی دانشگاه صنعتی شاهرود
چکیده
هدف: یکی از روشهای اصلی تأمین منابع و هزینهها توسط باشگاههای حرفهای جهان، فروش بلیت است؛ به طوریکه فروش بلیت، رگ حیات هر لیگ ورزشی است. از اینرو، هدف از این مطالعه، شناسایی و تحلیل عوامل مؤثر بلیت فروشی لیگ برتر فوتبال ایران بود.
روششناسی: روش تحقیق توصیفی و از نوع همبستگی است. جامعه آماری پژوهش، کلیه تماشاگران بالای 18 سال در لیگ برتر فوتبال کشور در فصل 95 ـ 94 بودند که حجم نمونه (324n=) بر اساس روش تحلیل عاملی دو تا ده برابر تعداد گویهها انتخاب شد. ابزار جمعآوری اطلاعات، پرسشنامه محققساختهای بود که روایی صوری و محتوایی آن را 15 نفر از اساتید صاحبنظر دانشگاهی تأیید کردند. برای محاسبه پایایی ابزار از روش آلفای کرونباخ (9/0=α) استفاده شد. برای تجزیه و تحلیل دادهها، روش تحلیل عاملی اکتشافی و تأییدی بکار رفت.
یافتهها: بر اساس تحلیل عاملی اکتشافی 33 گویه پژوهش در خصوص عوامل مؤثر بر بلیت فروشی در هشت حیطه "تسهیلات، فرهنگی ـ اجتماعی، جذابیت مسابقه، اقتصادی، مدیریتی، بازاریابی، فناوری و برنامهریزی" دستهبندی شدند. همچنین بر اساس مدل تأییدی، عوامل فرهنگی ـ اجتماعی، بازاریابی، فناوری، مدیریتی، اقتصادی، برنامهریزی، جذابیت و تسهیلات، به ترتیب دارای بیشترین تأثیر در بلیت فروشی لیگ برتر فوتبال ایران بودند.
نتیجهگیری: بنابراین باشگاهها و سازمان لیگ، برای فروش بهتر بلیت و افزایش درآمد خود باید به عوامل مؤثر بر بلیت فروشی، شامل، تسهیلات، فرهنگی ـ اجتماعی، جذابیت مسابقه، اقتصادی، مدیریتی، بازاریابی، فناوری و برنامهریزی توجه بیشتری مبذول نمایند.
کلیدواژهها
عنوان مقاله [English]
Ticketing Management: Analysis of factors affecting ticketing of Iran’s premier football league
نویسندگان [English]
- Samira Feizi 1
- Mehrzad Hamidi 2
- seyed mohhamad hosein razavi 3
- reza andam 4
1 Ph.D. in Sport Management
2
3
4
چکیده [English]
Objective: One of the main methods of financing and costs by professional sport clubs in the world, is selling tickets, as ticket sales, the lifeblood of any sport organization. Hence, the purpose of this study was to identify and analyze the factors affecting ticketing of Iran’s premier football league.
Methodology: The research method was descriptive-correlation. The statistical population of the study included all spectators over 18 years old in the Premier League in 2015/16 season. Sample size (n=324) based on factor analysis, 2 to 10-fold of the items was selected. The data collected through a made questionnaire whose face and content validity was confirmed by 15 experts in panel. To calculate reliability Cronbach’s alpha (α= .9) was used. To analyze the data, exploratory and confirmatory factor analysis was used.
Results: Based on exploratory factor analysis, 33 items of ticketing in 8 factors “Facility, Cultural - Social, Attractiveness of match, Economic, Managerial, Marketing, Technology and Planning” were classified. Also, based on confirmation model, Cultural - Social factor, Marketing, Technology, Managerial, Economic, Planning, Attractiveness of match and Facility factor had highest impact on the Iran’s Premier League football ticketing respectively.
Conclusion: So, clubs and League organization to better selling ticket and increase their income, must be pay more attention to Facility, Cultural - Social, Attractiveness of match, Economic, Managerial, Marketing, Technology and Planning factors.
کلیدواژهها [English]
- Ticketing
- Marketing
- Football
- Premier league
- Factor analysis
- Ø Alidost Ghahfarrokhi, E., & Ahmadi, A., (2012). The Relationship between Service Quality and Satisfaction of Spectators in Host Stadiums of AFC Championship League. Journal of Sport Management, 4(14), 31-47. [Persian].
- Ø Almiri, M., Naderian, M., Hosseini, M., Esfahani, A., & Rahimi, M.
(2009). Factors Influencing Soccer Spectators' Attendance in Professional Soccer Games in Iran. Journal of Sport Management, 1(3), 61-73. [Persian].
- Ø Amirtash, A., & Mozafari, A. A. (2014). Conditions and necessity of Entering Premier League’s Professional Football Clubs into the stock Market. Journal of Sport Management, 6(3), 399-419. [Persian].
- Ø Asadi Dastjerdi, H., Khabiri, M., & Fallahi, A. (2009). Recognizing Factors Affecting Spectators Attendance in Football Pro-League Matches’ Considering Domestic Clubs (Tehran, Isfehan) and Non-Domestic clubs (Qazvin, Hamedan). Paper presented at the The International Congress on Science and Football, Tehran
- Ø Baker, J., Berry, L. L., & Parasuraman, A. (1988). The marketing impact of branch facility design. Journal of Retail Banking, 10(2), 33-42.
- Ø Booms, B. H., & Bitner, M. J. (1982). Marketing services by managing the environment. Cornell Hotel and Restaurant Administration Quarterly, 23(1), 35-40.
- Ø Butler University Athletics (2006). Butler Bulldogs to benefit from the fan research. Retrieved June 8, 2015 from http://www.rojoresearch.com/static/030608.html
- Ø Caro, L. M., & García, J. A. M. (2007). Consumer satisfaction with a periodic reoccurring sport event and the moderating effect of motivations. Sport Marketing Quarterly, 16(2), 70.
- Ø Chen, S., Salazar, W., & Fitzgerald, L. (2009). Factors affecting collegiate sports season-ticket holders' satisfaction and renewal intention. Research Quarterly for Exercise and Sport, 80, 890-905.
- Ø Chen, S., Salazar, W., & Fitzgerald, L. (2009). Factors affecting collegiate sports season-ticket holders' satisfaction and renewal intention. Research Quarterly for Exercise and Sport, 80, 890-905.
- Ø Cohen, A., & Avrahami, A. (2005). Soccer fans’ motivation as a predictor of participation in soccer-related activities: an empirical examination. Social Behavior and Personality: an international journal, 33(5), 419-434.
- Ø Correia, A., & Esteves, S. (2007). An exploratory study of spectators' motivation in football. International Journal of Sport Management and Marketing, 2(5-6), 572-590.
- Ø Ferreira, M., & Armstrong, K. L. (2004). An Exploratory Examination of Attributes Influencing Students' Decisions to Attend College Sport Events. Sport Marketing Quarterly, 13(4), 194-208.
- Ø FIFA (2015). Financial Report 2014. 65th FIFA Congress, Zurich, 28 and 29 May 2015.
- Ø Freiling, H. P. (1997). An analysis of the factors that influence fan attendance at minor league baseball games. Microform Publications, University of Oregon.
- Ø Hansen, H., & Gauthier, R. (1989). Factors affecting attendance at professional sport events. Journal of sport management, 3(1), 15-32.
- Ø Howard, D. R., & Crompton, J. L. (2004). Tactics used by sports organizations in the United States to increase ticket sales. Managing Leisure, 9(2), 87-95.
- Ø Jalilian, G., & Khabiri, M. (2005). The descriptive study of Iran's Football Premier League clubs and its Comparison With that of, in China, Malaysia and England. 3(5), 41-54. [Persian].
- Ø Johnson, T. F., & Reese, J. T. (2011). Ticketing (packaging, quantity, re-selling, sales). In L. E. Swayne & M. Dodds (Eds.) Encyclopedia of sport management and marketing, (Vol. 4, pp. 1556-1559). Thousand Oaks, CA: SAGE Publications, Inc.
- Ø Karami, M. (2006). Factors influencing adoption of online ticketing. Master Thesis, Lulea.
- Ø Katkat, D. (2014). Real-Time Quota-Controlled Ticketing System (RQTS) in Sports Organizations. Procedia-Social and Behavioral Sciences, (116), 3940-3946.
- Ø Kline, R. B., (2011). Principles and Practice of Structural Equation Modeling, NY: Guilford Press.
- Ø Lawshe, C. H. (1975). A Quantitative Approach to Content Validity. Personnel Psychology, 28(4), 563-575.
- Ø Macpherson, T., Garland, R., & Haughey, K. (2000). Factors that influence Rugby spectator attendance. International sport journal, 2(4), 43-53.
- Ø Mak, J. Y., & Chen, S. (2012). Factors Influencing Men’s Basketball Season Ticket Purchase. KAHPERD Journal, 49(2), 32-40.
- Ø Nikhashemi, S. R., Haque, A., Yasmin, F., & Khatibi, A. (2012). Service quality and influencing factor on consumer purchase intention of online Ticketing: An empirical study in Iran. Business Management Dynamics, 1(7), 22-30.
- Ø Reese, J. T. (2013). Ticket Operations and Sales Management in Sport: West Virginia University.
- Ø Stevens, A. (2007). Maximising Revenue from Ticketing and CRM: SportBusiness Group.
- Ø Talebpour, M., Khazaei Pool, J., Shamsi, A., & Rohani, M. (2013). The analysis and evaluation of online ticket sale barriers in Iran’s premier football league by using the analytic hierarchy process (AHP). Sport Management and Development, 1(2), 41-54. [Persian].
- Ø UEFA (2013). Benchmarking report on the clubs qualified and licensed to compete in the UEFA competition season 2013/14.
- Ø Westerbeek, H. M., & Shilbury, D. (1999). Increasing the focus on “place” in the marketing mix for facility dependent sport services. Sport Management Review, 2(1), 1-23.