نوع مقاله : مقاله پژوهشی
نویسنده
استادیار مدیریت ورزشی، دانشکده تربیت بدنی، دانشگاه تبریز
چکیده
هدف: برندسازی داخلی مفهومی است که به بررسی تأثیر کارکنان در ایجاد تصویری بهتر از برند در ذهن مشتریان میپردازد. از اینرو، در پژوهش حاضر به تأثیر برندسازی داخلی برکارکنان در سازمانهای ورزشی پرداخته شده است.
روش‌شناسی: پژوهش حاضر از جهت هدف؛ کاربردی و از نظر گردآوری داده؛ توصیفی-پیمایشی است. نمونه مورد مطالعه در این پژوهش شامل 221 نفر از کارکنان باشگاه های بدنسازی مطرح در سطح شهر تهران، اصفهان، تبریز، شیراز و مشهد بودند. همچنین برای گردآوری داده از پرسشنامه محقق ساخته (ضریب آلفای کرونباخ 87/0) استفاده شد که با مراجعه مستقیم و به روش خودگزارشی تکمیل شدند. برای تحلیل داده ها نیز از روش مدلیابی معادلات ساختاری استفاده شد.
یافتهها: نتایج حاصل از مدل مسیر با توجه به مقادیر ضرایب مسیر مناسب و نتایج ماتریس همبستگی متغیرها، وجود رابطه معنادار و مثبت را تأیید کرد. بنابراین تأثیر برندسازی داخلی بر رفتار برند محور، حس تعلق، تعهد و وفاداری به برند کارکنان مثبت ارزیابی شد.
نتیجه‌گیری: بر اساس یافتهها، اجرای اثربخش برنامههای برندسازی داخلی در باشگاههای مورد مطالعه و دیگر سازمانهای ورزشی میتواند تاثیر قابل توجهی بر درک کارکنان نسبت به برند سازمان، در خدمترسانی موفق به مشتری و در بهبود تصویر برند سازمان در ذهن مشتری داشته باشد
کلیدواژه‌ها
عنوان مقاله [English]
The impact of internal branding in sports organizations: A case study research in fitness clubs
نویسنده [English]
- Vajiheh Javani
Assistant Professor of Sport Management, Faculty of Physical Education, University of Tabriz
چکیده [English]
Objective: Internal branding is a new concept to consider the impact of employees to create a better brand image in the minds of customers. This study aims to investigate the effects of internal branding on the behavior of the employees in the organization.
Methodology: This study was descriptive- survey one.The sample in this study consisted of 221 employees of the famous clubs in cities; Tehran, Isfahan, Tabriz, Shiraz and Mashhad. The data was collected through consulted directly and self-report procedure by a researcher-conducted questionnaire (Cronbach's alpha coefficient 87/0) which scaled with a five-point Likert from strongly agree to strongly disagree .Amos Graphic software was used for analyzing Data.
Results: The results of the path analyses coefficients and the results of the correlation matrix of variables showed positive and significant relationship among variables. So the effect of internal branding on employees’ brand oriented behavior, sense of brand belonging, brand commitment and brand loyalty was verified.
Conclusion: According to the result, internal branding of clubs and other sports organizations can have a significant impact on employees' perceptions of the organization and its brand, help to get successful service to customers and improve brand Image in the mind of the customers
کلیدواژه‌ها [English]
- Internal branding
- Sports organizations
- Employees
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