Javad Adabi Firouzjah; Hossein Alimohammadi; Atefeh Adeli; Hadi Bagheri
Abstract
Objective The main purpose of this study was to examine the relationship between the credibility of consumers of non-sport products based on the role of sports celebrity endorsers with trust, re-purchasing and loyalty.Methodology :This study was conducted as a survey of applied research. The research ...
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Objective The main purpose of this study was to examine the relationship between the credibility of consumers of non-sport products based on the role of sports celebrity endorsers with trust, re-purchasing and loyalty.Methodology :This study was conducted as a survey of applied research. The research sample consisted of 400 consumers of non-sport products in shopping centers and stores in Isfahan which were selected as available. The measuring instrument consisted of Kurdlo et al. (2015) questionnaire for trustworthiness of advertising, questionnaire on product trust and re-purchase and customer loyalty questionnaire.The face and content validity of the questionnaires were confirmed by a survey of several sports management experts and its reliability using Cronbach's alpha. (Cronbach's alpha is ./91, ./70, ./75 , ./88). The data were analyzed using descriptive statistics (central tendency and dispersion indices) and inferential (structural equation test) and analyzed by SPSS and Lisrel software.Results:The findings showed that the product information had the most impact on the non-sports product advertising and the advertising of non-sport products by sports endorsers from the point of view of customers affects the trust in products.Conclusion:Based on the findings, non-sport product producers can be used to advertise their products in order to attract more consumer confidence from sports endorsers.
tahere ebrahimipoor; rahim ramzaninejad; maziyar kalashi
Abstract
Objective: The Purpose of this study examines the relationship between brand Personality with loyalty fans Esteghlal and Persepolis teams In Mazandaran province. Methodology: The research method is descriptive and correlational. Its statistical population fans Esteghlal and Persepolis, were selected ...
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Objective: The Purpose of this study examines the relationship between brand Personality with loyalty fans Esteghlal and Persepolis teams In Mazandaran province. Methodology: The research method is descriptive and correlational. Its statistical population fans Esteghlal and Persepolis, were selected sample size of 385 with method cluster randomized in the local area, West, Central and East provinces. Researcher-maker questionnaire had used brand personality that derives from standard questionnaire of Khodadadi (1393) and customer loyalty questionnaire of Allen (1990). From view the 10 sport management professors and relevant experts has been used to estimate the content validity questionnaire and using Cronbach's alpha coefficient were obtained its reliability (brand personality 0/839 and Customer loyalty 0/720). Descriptive statistics was used to describe study variables and to analyze the test data and the Pearson correlation coefficient and regression and KS. Results: The results showed that between personality brand with loyalty of fans there is a direct and significant relationship (p=0/001), and both dimensions of personality brand (Competence and excitement) have significant impact on brand loyalty (p=0/001). The regression analysis showed that, in both aspects of behavioral loyalty and attitudinal loyalty (Beta coefficient=0/179, 0/390. P=0/001), the excitement has the first importance for the prediction of brand loyalty towards the brand personality. Personal competency aspect in behavioral aspect of loyalty was significant (p=0/003) but it was not significant in attitudinal loyalty aspect (p=0/176). Conclusion: Generally, it is necessary to management of the Esteghlal and Persepolis brand excitement to strengthen the team and the club after his move.
hasan gholami ghajari; Masoumeh Kalateh seifari
Abstract
Objective: The purpose of the research was to explain the relationship between the identity and loyalty of the fans on the brand evangelism of the Esteghlal football Club of Tehran.Methodology: This research was Correlational and functional based on structural equation modeling that was done as a field ...
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Objective: The purpose of the research was to explain the relationship between the identity and loyalty of the fans on the brand evangelism of the Esteghlal football Club of Tehran.Methodology: This research was Correlational and functional based on structural equation modeling that was done as a field survey. The statistical population of the study consisted of all the fan of Esteghlal Club of Tehran, who came to the Azadi Stadium in the third week of the Premier League 2016-2017. The sample size was determined by structural equation sampling method and 252 correct questionnaires were used. The modified identity questionnaire of Mell & Ashforth (1992), the loyalty questionnaire of Mahoney et al. (2000), the intention to buy of Bacra and Carnage (2011), the positive brand advertising of Power and Associates (2008) and the negative brand advertising of Matzler et al (2007) were used. The face and content validity of the questionnaire was survey and reliability was counted by Cronbach's alpha and composite reliability. Data was analyzed by SMARTPLS software.Results: Findings showed that identity has a significant effect on loyalty and indicates a significant effect of loyalty on the factors contributing to brand evangelism. Also Identity had a significant effect on some of the factors contributing to brand evangelism.Conclusion: Clubs managers need to associate the identity of the fans with the club, so as to increase the loyalty of the fans, will make them bargaining in the brand communities.
javad fesanghari; ali benesbordi; Marziye Rahimi
Abstract
Objective:The aim of this study was to investigate the effect customer knowledge management and perceived value on customer loyalty in sports clubs of the city of Mashhad. Methodology: This study was a descriptive survey. The study population consisted of persons who exercised in sports clubs in Mashhad. ...
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Objective:The aim of this study was to investigate the effect customer knowledge management and perceived value on customer loyalty in sports clubs of the city of Mashhad. Methodology: This study was a descriptive survey. The study population consisted of persons who exercised in sports clubs in Mashhad. Cluster sampling method was used and data were collected from various clubs in 13 districts in city of Mashhad (N=382). The research instrument was a questionnaire consisting of three parts related to knowledge management, perceived value and loyalty. Validity and reliability of the questionnaire were reviewed and approved before use. Confirmatory factor analysis and structural equation modeling with LISREL software were used respectively to evaluate the construct validity and to present the research model. Results: The results of the research model showed that goodness-of-fit of models to data is good. Overall, the results showed that knowledge for the customer with coefficient effect of 0.59 and social value with coefficient effect of 0.42 have had the most effect on athletes' perceived value and perceived value with coefficient effect of 0.90 had a significant effect on customer loyalty in sports clubs. Conclusion: In a general conclusion of the study results, it can be claimed that the application of knowledge management and its components in sports clubs is a very important factor and thus must be taken into account. Reinforcing this concept may pave the way for enhancing athletes' perceived value and also their senses of loyalty.
Noshin Benar; Abolfazl karimi; hamid reza goharrostami
Abstract
Objective: The purpose of this research was to Designing model ofsport’s Sponsors Loyalty with an emphasis on the relationship marketing and relationship quality. Methodology: The method applied in this research was descriptive – correlation. The sample was used included the directors of ...
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Objective: The purpose of this research was to Designing model ofsport’s Sponsors Loyalty with an emphasis on the relationship marketing and relationship quality. Methodology: The method applied in this research was descriptive – correlation. The sample was used included the directors of industrial factories and presidents of Sport Boards in Kashan. Data were collected by a researcher made that the reliability of the questionnaire was 0.94. In this study, structural equation modeling and partial least square method is used to analyze the data and model. Results: The results of this study exhibits the significant positive impact between the relationship marketing and loyalty of sport supporters. Also, there is a significant positive influence between the relationship marketing and relationship quality, but is not shown significant positive effect between the quality of the relationship and the loyalty of sport supporters. Conclusion: Considering the results, we can say, in relationship marketing, respectively, structural bonding, social benefits, conflict management and financial benefits and in relationship quality, reliability, commitment and satisfaction are the most important factors that managers Sports clubs and organizations can use these methods and factors marketing, maintain loyal supporters
Akbar Jaberi; Hassan Assadi; Farzaneh Mazloomi Soveini; Javad KhazaeiPool
Volume 5, Issue 1 , May 2016, , Pages 1-18
Abstract
Objective: The purpose of the current study was to assess the partial effects of team identity dimensions on team loyalty among fans of football pro league in Iran, and providing a model for development of loyalty to pro league football teams. Methodology: The study was a descriptive survey done as a ...
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Objective: The purpose of the current study was to assess the partial effects of team identity dimensions on team loyalty among fans of football pro league in Iran, and providing a model for development of loyalty to pro league football teams. Methodology: The study was a descriptive survey done as a field one. Research population involved the fans of football teams being famous for having eager fans in football pro league. A sample of 236 fans was selected through random sampling. The research tools involved the questionnaires of Behavioral loyalty (Fink et al, 2003), and team identity (Koo, 2009). Questionnaire’s face validity was investigated according to 15 sport and marketing scholars, and questionnaire’s content validity was found to be 0.79. The questionnaire’s reliability was also found to be 0.82 according to Cronbach’s alpha. SPSS18 and AMOS20 were used for data analysis. Results: To measure the validity and fitness of the model, structural equations modeling (SEM) has been applied, and the relationships of variables were verified based on direction analysis. According to research findings the four dimensions of team identity had positive and significant effects on behavioral loyalty. Conclusion: The results of the current research revealed that four dimensions of team brand identity have significant and positive effect on team loyalty. So, development of managers’ perceptions about these factors can be an important tool for improving football team brand loyalty.
Nooshin Benar; HamidReza Goharrostami; Hakimeh Mehralitabar
Volume 5, Issue 1 , May 2016, , Pages 153-168
Abstract
Abstract Objective: The purpose of this paper was the comparison of attitude and behavior of customers towards physical fitness services centers in Rasht.. Methodology: This paper was a descriptive survey held as field study. The population included all of the customers of physical fitness service centers ...
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Abstract Objective: The purpose of this paper was the comparison of attitude and behavior of customers towards physical fitness services centers in Rasht.. Methodology: This paper was a descriptive survey held as field study. The population included all of the customers of physical fitness service centers in Rasht which four hundreds of them were selected by cluster sampling. The research tools were five questionnaires including demographic features, sport services quality, customer's satisfaction, customer's loyalty and repurchase intention which are validated by eight management experts and the reliability by Cronbach̓'s alpha test was α=0.96. Results: The results showed that there was significant difference between service quality based on the variables of sex, age, and the length of customer's participation in club (p≤0.05). There was also significant difference between customers loyalty based on the times they were present in clubs. Moreover, there was significant difference between repurchase intention based on the age. Conclusion: In order to achieve satisfaction, permanent loyalty and customers' coming back, the managers of physical fitness services centers can classify customers based on human traits as well as identify their expectations and requirements and offer products regard to their demands.
Maryam Rahbar; Zhaleh Memari; Mohammad Asghari Jafarabadi
Volume 4, Issue 1 , June 2015, , Pages 119-146
Abstract
Objective: The purposes of this study were modeling from the conceptuals to exclusive intentions of private sector customers.
Methodology: The method of research was descriptive - survey conducted. The samples were consisted of 354 users of the services offered at Enghelab complex gyms in 1391. Research ...
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Objective: The purposes of this study were modeling from the conceptuals to exclusive intentions of private sector customers.
Methodology: The method of research was descriptive - survey conducted. The samples were consisted of 354 users of the services offered at Enghelab complex gyms in 1391. Research tool were built as a questionnaire with 55 closed questions that has been answered. Cronbach's alpha reliability test was up to 0.95(P<0.01).
Results: In the proposed model, there were three independent factors that contribute loyalty: perceived justice (IF: 0.31) (IF: 0.0068) and perceived risk (IF: 0.0068). Also service quality were contributed on satisfaction (IF: 0.70) and value (IF: 0.52) indirectly. Furthermore, satisfaction on loyalty (IF: 0.44) and value on trustness (IF: 0.39) & on loyalty (IF: 0.028), also trustness on loyalty (IF: 0.11) had contributions. Perceived justice on trustness (IF: 0.52); on satisfaction (IF: 0.17); on value (IF: 0.24) have indirectly contributed. Satisfaction and trustness had contribution on situational factors (IF: 0.25); (IF: 0.13); respectinly.
Conclusion: Satisfaction and perceived trustiness had a great role on loyalty formation and firm’s benefits, but considerations on value, as a mediator factor, were suggested.
Esmaeil Sharifian; Vahid Saatchian; Masood Yamini Firouz; Mansoor Firouzi; Zaynab Mohamad Ali Nasab
Volume 3, Issue 2 , January 2015, , Pages 77-90
Abstract
Abstract Objective: Sport service quality for customers' satisfaction and continuity of the constant presence of customers of these centers is the concerns of the people who use them and the officials and observers. The purpose of this study is to investigate the relationship between swimming pools services ...
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Abstract Objective: Sport service quality for customers' satisfaction and continuity of the constant presence of customers of these centers is the concerns of the people who use them and the officials and observers. The purpose of this study is to investigate the relationship between swimming pools services quality on satisfaction and loyalty of customers to their Future return. Methodology: This study was descriptive-correlational. The population of study included all costumers of swimming pools in Mazandaran out of whom 210 people were selected randomly. To gather data standard questionnaire of service quality (QSS) by Alexandria (1999), customer loyalty (AIS) by Alen (1990), customer satisfaction (OCS) by Victor (2002) and behavioral future intention (BFIS) by Bery (1996) were used. Results: Results indicated that all of variables were important. The mean of satisfaction was the maximum one (M=5.36) and loyalty was the minimum (M=4.49). There was positive and significant relation between service qualities with loyalty, satisfaction and behavioral future intention. Also there was positive and significant relation between customer satisfaction with loyalty and behavioral future intention and finally loyalty had positive and significant relation with behavioral future intention (p≤0.5). Conclusion: Considering the findings of this research, the predictive variables of service quality, customer satisfaction and loyalty have the ability to explain future behavior of customers attending swimming pools. Therefore, it is essential for leaders and managers of swimming pools to increase the quantity and quality of their presentation in order to maintain the loyalty of existing customers and attract new customers. Keywords: Swimming Pool, Service Quality, Satisfaction, Loyalty, Future Return
