behzad izadi; edris radi
Abstract
Objective: One of the important marketing approaches that reflect the organization's success or failure in building long-term relationships with customers is relationship marketing. In this regard, this research was to analyze the importance and performance of relationship marketing approach in sports ...
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Objective: One of the important marketing approaches that reflect the organization's success or failure in building long-term relationships with customers is relationship marketing. In this regard, this research was to analyze the importance and performance of relationship marketing approach in sports complexes. Methodology: The research method was analytical- descriptive survey. The study population included 243 of Kurdistan Sport complexes executives, which subjects selected randomly. Delone questionnaire (2006) with 19 items was used to collect data. The paired t-test was used to compare the importance and performance of marketing relationship. Results: Results showed that there is a significant difference between the executives' understanding of relationship marketing importance and performance. In addition, there is a significance difference between the relationship with the customer, the quality of the services and preserving the customers, on the status of importance and performance. Conclusion: Relationship marketing tactics can build customer satisfaction and their loyalty in the sport complexes long-term and lead to sport complex’s profitability with retaining existing customers.
Bahzad Izadi; Mohammad Ehsani; Hashem Koozechian; Farshad Tojari
Volume 4, Issue 2 , June 2015, , Pages 57-70
Abstract
Objective: The purpose of this research was to investigate management role on improving fan relationship quality in Iranian premier Football league. Methodology: The research was a developmental research considering the purpose and a mixed research considering the nature of data. The statistical population was ...
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Objective: The purpose of this research was to investigate management role on improving fan relationship quality in Iranian premier Football league. Methodology: The research was a developmental research considering the purpose and a mixed research considering the nature of data. The statistical population was consisted of football fans which were older than sixteen years. 527 questionnaires were selected as study sample from 674 gathered questionnaires based on the research definition of fan which tells a fan should attend above 8 games of their favorite team in a season. Descriptive and inferential statistics including Kolmogroff- Smirnoff, Pearson correlation, and structural equation models (SEM) were used to analyze the data. Results: The results showed that fan relationship management factors have positive and significant effect on relationship quality. They also proved that service quality (0.405) and knowledge management (0.536) have a direct and positive significant effect on relationship quality. Conclusion: According to results, organizational support can improve relationship quality through service quality and knowledge management.
Hashem Kozechian; Behzad Izadi; Mohammad Ehsani; Saeed Sadeghi Broojerdi; Reza Solimani
Volume 2, Issue 2 , July 2014, , Pages 61-76
Abstract
AbstractObjective: The purpose of this research was to study the influence of risk management practices in decrease of lawsuits concerning public and private swimming pools.Methodology: The statistical population of the research included 310 managers of public and private swimming pools which 119 were ...
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AbstractObjective: The purpose of this research was to study the influence of risk management practices in decrease of lawsuits concerning public and private swimming pools.Methodology: The statistical population of the research included 310 managers of public and private swimming pools which 119 were selected as statistical sample by means of random sampling. The research method was descriptive and survey, and in measurement form. The instruments of the study were 2 questionaires, which one of them evaluated demographic data and general information and the other risk management practices.Qustionaire’s validity were determined by alpha kronbach method. The required information was collected by interviews during the time acting of managers in pools gathered and the data was analyzed by using person correlation coefficient and T-test.Results: The results of this study indicated that: there is not any significant relationship between experience and risk management practices. Significant relationship existed between accidents/injuries in swimming pools and lawsuits in swimming pools. In addition, significant relationship existed between risk management practices and lawsuits.Conclusion: The rate of of accidents and lawsuits can be reduced by applying risk management practices in swimming pools which will can be provided a safe environment for it’s users.Keywords: Risk management, Lawsuits, Pools.
