Sayed Amad Hosseini; Sayed Mohammad Hosin Razavi; Masoud Yamini Firouz; Sayed malek ashtar Hashemi Kochaksarai
Volume 4, Issue 1 , June 2015, , Pages 49-63
Abstract
AbstractObjective: Nowadays, credible international leagues attempt to improve their standards to continue their progress to become proficient in next years. The aim of this research is the study of Iran's Premier League football based on professional standards AFC.Methodology: This research is a descriptive ...
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AbstractObjective: Nowadays, credible international leagues attempt to improve their standards to continue their progress to become proficient in next years. The aim of this research is the study of Iran's Premier League football based on professional standards AFC.Methodology: This research is a descriptive one. Base on the aim, it is functional and accomplished in field. The statistic population of this study included all Federation's managers, league organization, Club's managers, head coaches, instructors and obliging wardens (supervisors) of premier league and Iran's football experts (102 persons) that all had been selected due to the limited statistic population. In order to collect the data, a questionnaire was made by the researcher. To analyze the data using descriptive statistic methods, Kolmogorov-Smirnov Test and Binomial Test at significance level (α= 0/05) were used.Results: The results showed that in optimal position, stadium (4/0329) and in the present situation, the League organization (2/8511), had the highest average comparing to other variables The results also showed that the five components being studied in the present situation were less than mean situation and the average (number 3) and they were not at a favorable level according to AFC standard.Conclusion: The results of the research in its five components rejected its conformity to AFC’s standards. So, it is suggested that people who are in charge try to develop increasingly and achieve Iran's football goals based on international standards.
Esmaeil Sharifian; Vahid Saatchian; Masood Yamini Firouz; Mansoor Firouzi; Zaynab Mohamad Ali Nasab
Volume 3, Issue 2 , January 2015, , Pages 77-90
Abstract
Abstract Objective: Sport service quality for customers' satisfaction and continuity of the constant presence of customers of these centers is the concerns of the people who use them and the officials and observers. The purpose of this study is to investigate the relationship between swimming pools services ...
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Abstract Objective: Sport service quality for customers' satisfaction and continuity of the constant presence of customers of these centers is the concerns of the people who use them and the officials and observers. The purpose of this study is to investigate the relationship between swimming pools services quality on satisfaction and loyalty of customers to their Future return. Methodology: This study was descriptive-correlational. The population of study included all costumers of swimming pools in Mazandaran out of whom 210 people were selected randomly. To gather data standard questionnaire of service quality (QSS) by Alexandria (1999), customer loyalty (AIS) by Alen (1990), customer satisfaction (OCS) by Victor (2002) and behavioral future intention (BFIS) by Bery (1996) were used. Results: Results indicated that all of variables were important. The mean of satisfaction was the maximum one (M=5.36) and loyalty was the minimum (M=4.49). There was positive and significant relation between service qualities with loyalty, satisfaction and behavioral future intention. Also there was positive and significant relation between customer satisfaction with loyalty and behavioral future intention and finally loyalty had positive and significant relation with behavioral future intention (p≤0.5). Conclusion: Considering the findings of this research, the predictive variables of service quality, customer satisfaction and loyalty have the ability to explain future behavior of customers attending swimming pools. Therefore, it is essential for leaders and managers of swimming pools to increase the quantity and quality of their presentation in order to maintain the loyalty of existing customers and attract new customers. Keywords: Swimming Pool, Service Quality, Satisfaction, Loyalty, Future Return
