Ahmad Mahmoudi; Mohammad Ghasemi; Reza Amin Zadeh; Anam Ghasem Naser Almajmae
Abstract
Objective: The aim of the present study was to identify the factors influencing customer complaint behavior in the sports services industry.Methodology: The research employed a qualitative method with a thematic analysis approach based on Braun and Clarke (2006). The study's population included experts ...
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Objective: The aim of the present study was to identify the factors influencing customer complaint behavior in the sports services industry.Methodology: The research employed a qualitative method with a thematic analysis approach based on Braun and Clarke (2006). The study's population included experts in sports marketing with a focus on customer orientation, managers of health and wellness clubs, swimming pools, and customers who use these services. A purposive sampling method was used, involving 27 participants. The research tools included a systematic literature review and semi-structured exploratory interviews, whose validity and reliability were confirmed.Results: According to the research results, the factors influencing customer complaint behavior in the sports services industry include 87 concepts, 8 subcategories, and 3 main categories: customer-related elements (customer behaviors, purchase-related behaviors, and customer perceptions); internal organizational elements (organizational performance, staff performance, and inadequate service delivery); and external elements (economic and socio-cultural factors).Conclusion: Sports organizations can prevent customer dissatisfaction by improving the quality of sports services and identifying customer expectations, perceptions, and behaviors in using these services. By establishing a high-quality complaint management system with clear mechanisms and accessible complaint channels, alongside training and empowering staff, organizations can promptly address customer issues. Moreover, by implementing processes and procedures that align with customer perspectives and responding to complaints with respect and attention, organizations can increase customer retention rates and contribute to improving their profitability.
shahram nazari; Ahmad Mahmoudi; Mohsen Shah Hosseini
Abstract
Objective: The purpose of this study was to determine the role of intra- and inter-organizational strategies on the establishment of meritocracy in the development and maintenance of sports facilities of Iran.Methodology: This research is applied in terms of purpose and This research is descriptive-correlation ...
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Objective: The purpose of this study was to determine the role of intra- and inter-organizational strategies on the establishment of meritocracy in the development and maintenance of sports facilities of Iran.Methodology: This research is applied in terms of purpose and This research is descriptive-correlation in terms of data collection. The statistical population consisted of all employees of the Development and Maintenance of Sports Facilities (828 persons). According to the Morgan table, 265 people were selected from the headquarters of the Central Office, Enghelab complex, Azadi complex, in order to collect data from Abdesabur (1387) Questionnaire And Abili's meritocracy Questionnaire was used. to analyze the data from descriptive statistics methods Frequency Distribution Tables and Charts), Inferential statistics (Pearson correlation) and structural equation modeling techniques were usedResults: The results showed that inter-organizational factors, inter-organizational factors and HRM functions had a significant positive effect on employees' meritocracy and HRM practices had the most impact on meritocracy.Conclusion: Finally, according to the results of the research, it can be said that the use of legal methods in the system of recruitment, appointment and promotion, observance of the existing laws and directives, providing an appropriate framework for nurturing an efficient and effective human resources, the areas of meritocracy in the development and maintenance of sports facilities. To be created.
Ahmad Mahmoudi; Habib i Honar; Jalil Younesi; javad Shahlaee Bagheri
Abstract
Objective: The aim of present study is to determine strategies and consequences of administrative integrity in football industry of Iran. Methodology: The study is an exploration research and is considered as qualitative conducted sequentially. The data gathered through documents and interview for 17 ...
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Objective: The aim of present study is to determine strategies and consequences of administrative integrity in football industry of Iran. Methodology: The study is an exploration research and is considered as qualitative conducted sequentially. The data gathered through documents and interview for 17 scholars-one of them interviewed twice- about football in deep-interview and semi-structured forms. The sample selected through subjective sampling and snowball approach and interviewing continued to get theoretical saturation. Then, data analyzed by grounded theory in coding process included three steps: open, axial and selective coding. Results: The result revealed that there were 54 effective factors in strategies consisted of 11 components: specialized and public instruction, compile improvement principals, supervise, control and evaluate, judicial decisions for offending, management and personal principals, formulate structures, reduce monopolization, coordinative decision and program-orientation in five main entries. Also, consequences categorized into two subcategories of football and main category of football development and improvement in social aspect. Conclusion: Generally, according to findings, proposed strategies and consequences could be claimed that help government officials to improve administrative integrity and counter to corruption and get development and improvement in football industry.
